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Cage Supervisor - $17.40/hr

Ellis Entertainment, LLC | Henderson, KY, 42420
Posted from 6/10/2022 to 7/10/2022
Pay: 17.40
Compensation Type: Hourly
Position Type: Full-Time
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Position Summary/General Description:
A Cage Supervisor is responsible for monitoring and verifying all cash transactions for departments and ensuring compliance with company internal controls, policies and procedures.

Expectations:

  • Adhere to Ellis Entertainment, LLC (“Ellis Park”) Core Values, and Policies & Procedures.
  • Act as a role model within and outside the gaming and racing facility of Ellis Park.
  • Maintain a positive and respectful attitude toward customers and co-workers.
  • Consistently reports to work on time prepared to perform duties of position.


Essential Duties & Responsibilities: 

  • Adhere to all administrative policies (Ellis Park Policy & Procedure Manual and departmental procedures), safety rules and health regulations.
  • Direct, train, monitor, and assign tasks to cage personnel.
  • Provide exceptional customer service to all external and internal customers and patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintains a professional work environment with cage personnel.
  • Work odd or unusual hours including weekends, holidays, and overtime.
  • Exercise strong motivational commitment to the organization, speak accurately and clearly to co-workers and guest.
  • Exhibit strong knowledge of the cage procedures in a large-scale operations including but not limited to: ensure proper customer transactions by verifying large amounts of money exchanges and conversions, counting, verifying, and signing for banks assigned, maintaining accurate records, operate computer/equipment, perform cage cashier duties as necessary or assigned and accomplish all tasks as appropriate.
  • Adhere to Title 31 procedures.
  • Ensure excellent customer and employee service and arbitrates disputes professionally. 
  • Maintain a flexible schedule to open and close cage as necessary.
  • Exercise basic knowledge in management, human resources and budgeting.
  • Maintain knowledge of all paper flow with all departments.
  • Maintain knowledge of all ATM and Kiosk drops.
  • Assist with Drop/Soft count and Mutuels to ensure that all departmental procedures are adhered to.
  • Maintain strong knowledge with money handling, counting, and complex mathematical skills.
  • Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests from arrival to the property through departure; and provide fast and friendly service to guests).
  • Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).
  • Develop a thorough knowledge of services, room locations, amenities, surroundings, providing accurate directions, and information for guest inquiries about promotions and special events.
  • At all times maintain a courteous, positive and professional working relationship with all Ellis Park personnel and the general public (e.g., coworkers, clients and vendors).
  • Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays.
  • Perform additional duties and responsibilities as necessary or assigned.


Education & Experience:

  • High School diploma or GED Certification preferred.
  • Must have two (2) years of experience in demonstrating supervisory abilities involving cash handling.
  • Must have relevant work experience in cash handling or cage cashier capacity.


Licensing & Certification:

  • Must be able to obtain and maintain a valid license through the Kentucky Horse Racing Commission (KHRC).


Computer Equipment, Software, Machinery:

  • Proficient with Microsoft Office (Word, Excel, PowerPoint, etc.).
  • Experience with PayCor (Timekeeper Software).
  • Experience operating counting equipment (money sorters/counters, 10 key calculators).
  • This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
  • Ability to type, prepare and maintain office reports and records.


Essential Physical Requirements:  

  • The job requires the ability to bend over, crawl, crouch/stoop, hear, kneel, reach overhear, stand, talk, turn/twist, walk, see and repetitively use hands 51-100% if the time, and the ability to balance/climb 25-50% of the time.
  • Requires employee to hear, sit, talk, and repetitively use hands the majority of the time.
  • Requires employee to occasionally stand and walk.
  • Requires employee to occasionally push/pull, carry, lift, and slide/transfer 1-30 lbs.  


Essential Mental Demands:

  • Requires the ability to solve problems, organize, interpret data, read and write the majority of the time.
  • The job requires the ability to make decisions and plan 25-50% of the time.


Supervisory Responsibilities:

  • The job requires hiring, promoting, compensating, training, rewarding and disciplining employees, scheduling, apportioning work among employees, directing, appraising productivity, measuring performance, addressing complaints and issues with prudent, fair, and well-founded Leadership skills.


Work Environment (inside/outside):

  • The job is performed indoors in a gaming environment with frequent expose to smoke (e.g., cigarette smoke).
  • You will also be in a confined areas and occasional exposure to hot/cold temperatures.


Other Requirements:

  • Must provide and maintain a valid driver’s license.
  • Comply with Ellis Park and the Federal Government Bank Secrecy Act Title 31.

Ellis Entertainment, LLC

About Ellis Entertainment, LLC

Location

3300 US-41, Henderson, KY, 42420
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