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Gaming Device Technician

Ellis Entertainment, LLC | HENDERSON, KY, 42420
Posted from 11/16/2021 to 12/16/2021
Compensation Type: Hourly
Position Type: Full-Time
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Position Summary/General Description:

The Gaming Device Technician reports directly to the Gaming Device Supervisor and Assistant Gaming Device Manager. In incumbent is responsible for the overall day-to-day performance and operation of gaming devices during their assigned shift – including maintenance, troubleshooting, repairs, installations, and movements. Technicians also provide assistance to players, and establish positive & friendly relationships with our guests.

Expectations:

  • Adhere to Ellis Entertainment, LLC (“Ellis Park”) Core Values, and Policies & Procedures.
  • Act as a role model within and outside the gaming and racing facility of Ellis Park.
  • Maintain a positive and respectful attitude toward customers and co-workers.
  • Consistently reports to work on time prepared to perform duties of position.


Essential Duties & Responsibilities: 

  • Responsible for the overall day-to-day performance and operation of gaming devices during their assigned shift including, but not limited to: maintenance, troubleshooting, maintaining accurate records or repairs and equipment inventory, installing gaming devices as needed, and movements.
  • Applies and promotes positive communication and interpersonal skills with guests and team members at all times.
  • Maintain knowledge of new technical evaluation to perform minor and major repairs on gaming devices, scheduled and un-scheduled.
  • Serve and assist customers in the event of a malfunction of a gaming device.
  • Ensure optimum gaming operation by reporting and rectifying any malfunctions quickly by performing preventive maintenance to ensure maximum gaming device performance.
  • Maintain a thorough knowledge of gaming device technical issues.
  • Responsible and accountable for all keys issued while on duty.
  • Assists players with instructions on gameplay and how to read/understand gaming devices.
  • Responsible for maintaining a neat and clean gaming floor and work areas.
  • Maintain strong organizational and communication skills, written and verbal, and time management and planning.
  • Make analytical and professional decisions confidently and accurately.
  • Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests from arrival to the property through departure; and provide fast and friendly service to guests).
  • Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).
  • Develop a thorough knowledge of services, room locations, amenities, surroundings, providing accurate directions, and information for guest inquiries about promotions and special events.
  • At all times maintain a courteous, positive and professional working relationship with all Ellis Park personnel and the general public (e.g., coworkers, clients and vendors).
  • Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays.
  • Perform additional duties and responsibilities as necessary or assigned.


Education & Experience:

  • High School Diploma or GED Certification preferred.
  • Relevant work experience preferred.
  • Minimum of one (1) year experience with Gaming Device machines or related field preferred.


Licensing & Certification:

  • Must be able to obtain and maintain a valid license through the Kentucky Horse Racing Commission (KHRC).


Computer Equipment, Software, Machinery:

  • Proficient in basic computer skills (e.g., Word, Excel, PowerPoint, Outlook).
  • Basic knowledge of the mechanical and play functions of gaming device machines preferred.


Essential Physical Requirements:  

  • Requires the ability to hear, sit, stand, talk, walk repetitive use of hands 51-100% of the time.
  • Requires the ability to drive 25-50% of the time.
  • Requires the ability to balance climb, bend over, crawl, crouch/stoop, kneel, reach overhead and turn/twist 1-24% of the time.
  • Requires the ability to push/pull, carry, lift, slide/transfer 1-50+ lbs. 1-24% of the time.


Essential Mental Demands:

  • Requires the ability to solve problems, organize, plan, make decisions, and interpret data, read and write 51-100% of the time.


Supervisory Responsibilities:

  • None.


Work Environment (inside/outside):

  • The job is performed primarily indoors with frequent exposure to dust/fumes (e.g., cigarette smoke) and occasional exposure to outdoors, and hot/cold temperatures.


Other Requirements:

  • Must provide and maintain a valid driver’s license.

Ellis Entertainment, LLC

About Ellis Entertainment, LLC

Location

3300 HWY 41 N, HENDERSON, KY, 42420
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