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Guest Services Associate

Ellis Entertainment, LLC | HENDERSON, KY, 42420
Posted from 11/16/2021 to 12/16/2021
Compensation Type: Hourly
Position Type: Part-Time
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Position Summary/General Description:

A guest services associate is one of the most important jobs at Ellis Park as they in most cases the individuals that a guest will directly interact with to learn about marketing programs, book reservations, and interact with while in the Clubhouse or attending a live race.  The position includes assignments at the Player’s Club, Preferred Parking, Room Host/Hostess, Guest Check/In, Admissions/Reservations, and Promotions.  Although this seems like a multitude of different job duties, one fact remains, Guest Service is the most important part of the daily job function.

 

Expectations:

  • Adhere to Ellis Entertainment, LLC (Ellis) Core Values and Policies & Procedures.
  • Act as a role model within and outside the gaming and racing facility.
  • Maintain a positive and respectful attitude toward customers and co-workers.
  • Consistently report to work on time prepared to perform duties of position.


Essential Duties & Responsibilities: 

  • Introduce and promote each venue in which you will be working. Explain the venue and Ellis Park to each guest and assist them in whatever needs may arise.
  • Exercise initiative, professionalism and courtesy when handling routine problems with guests and Ellis employees.
  • Generate excitement and provide personal attention to customers.
  • Stock cabinets and inventory where needed and always keep clean work areas on a daily basis.
  • Distribute promotional items (e.g. coupons, gifts, or player cards).
  • Inform players of events and promotions that are coming up, in progress, or soon to end.
  • Pay attention to detail.
  • Write and prepare standard reports and documents.
  • Maintain knowledge of all racing rules and regulations and how they interact with the Ellis Park Player’s Club.
  • Maintain knowledge of all marketing activities and events on the property.
  • Maintain knowledge of all gaming offered by the Ellis Park.
  • Maintain knowledge of all advertising and gaming marketing.
  • Maintain strict confidentiality of all sensitive information (e.g., guest/player information, financial data, casino player data, policies and marketing plans).
  • Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests from arrival to the property through departure; and provide fast and friendly service to guests).
  • Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).
  • Develop a thorough knowledge of services, amenities, surroundings, providing accurate directions, and information for guest inquiries about promotions and special events.
  • At all times maintain a courteous, positive and professional working relationship with all Ellis Park personnel and the general public (e.g., coworkers, clients and vendors).
  • Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays.
  • Perform additional duties and responsibilities as necessary or assigned.


Education & Experience:

  • High School Diploma or GED required.
  • Must have two (2) years of relevant work experience.


Licensing & Certification:

  • Must be able to obtain and maintain a valid license through the Kentucky Horse Racing Commission (KHRC).


Computer Equipment, Software, Machinery:

  • Proficient in basic computer skills (e.g., Word, Excel, PowerPoint, Outlook).
  • Proficient with basic office equipment (e.g., computer, photocopying and faxing).


Essential Physical Requirements:

  • The job requires the ability to bend over, crouch/stoop, hear, reach overhead, sit, stand, talk, turn/twist, walk, see and repetitive use of hands 51-100 % of the time.
  • The job requires the ability to push/pull 25-50 lbs. 25-50% of the time and 50+lbs. 51-100% of the time.
  • The job requires the ability to carry 1-25 lbs. 51-100% of the time and 25-50+ lbs. 25-50% of the time.
  • The job requires the ability to lift  and slide/transfer 1-25 lbs. 51-100% of the time and 25-50 lbs. 25-50


Essential Mental Demands:

  • The job requires interpreting data, reading and writing 51-100% of the time. 
  • The job requires problem solving, organizing, planning and making decisions 25-50% of the time.


Supervisory Responsibilities:

  • None.


Work Environment (inside/outside):

  • The job is performed indoors and outdoors and could be in a confined area with exposure to smoke (e.g., cigarettes) or in heat and humidity.


Other Requirements:

  • Must provide and maintain a valid driver’s license or state ID.

Ellis Entertainment, LLC

About Ellis Entertainment, LLC

Location

3300 HWY 41 N, HENDERSON, KY, 42420
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