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Mutuel Clerk - Seasonal - $14.71/hr

Ellis Entertainment, LLC | Henderson, KY, 42420
Posted from 6/10/2022 to 7/10/2022
Pay: 14.71
Compensation Type: Hourly
Position Type: Seasonal
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Position Summary/General Description:

A Mutuel Clerk is responsible for processes, cashes, redeem, verifies and sells pari-mutuel tickets for various types of bets, assists guests with questions and ticket redemptions, explains wager techniques to guests in a courteous and helpful manner. 

Expectations:

  • Adhere to Ellis Entertainment, LLC (“Ellis Park”) Core Values and Policies & Procedures.
  • Act as a role model within and outside the gaming and racing facility.
  • Maintain a positive and respectful attitude toward customers and co-workers.
  • Consistently report to work on time prepared to perform duties of position.


Essential Duties & Responsibilities: 

  • Must be thoroughly knowledgeable of pari-mutuel wagering (e.g., reading tickets sold, tote keyboard and basic racing terminology). 
  • Must be knowledgeable about all aspects of racing including types of wagering, availability of simulcasting and wagering offered at the various tracks.
  • Maintain sales in an organized manner, while ensuring efficient and accurate service while providing guests with instructions, taken bets, sell, cash, refund and cancel tickets, and/or other information.
  • Provide customers with a list of scratches for tracks or results for races.
  • Handles and secures all money banks to ensure the proper balancing and transaction verification through the sales system and prepares and verifies all closing paperwork.
  • Fill out and sign variance form if money bank does not balance at end of shift, which must include possible reason for every variance.
  • Maintain strong knowledge with money handling, counting, and complex mathematical skills.
  • Notifies higher level management of any complaints, suspicious or unusual activity in a timely manner.
  • Maintains the confidentiality of winning tickets to ensure guest privacy and all company matters.
  • Adhere to departmental procedures, safety rules and health regulations and Kentucky Horse Racing Commission (KHRC) rules and regulations.
  • Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests from arrival to the property through departure; and provide fast and friendly service to guests).
  • Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).
  • Develop a thorough knowledge of services, room locations, amenities, surroundings (e.g., Mutuels, gift shop, restaurants, Sky Theater, etc.), providing accurate directions, and information for guest inquiries about promotions and special events.
  • At all times maintain a courteous, positive and professional working relationship with all Ellis Entertainment personnel and the general public (e.g., coworkers, clients and vendors).
  • Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays.
  • Perform additional duties and responsibilities as necessary or assigned.


Education & Experience:

  • High School Diploma or GED preferred.
  • Relevant work experience or cashiering experience preferred.
  • Must be a minimum of 18 years of age.
  • Must possess basic mathematical skill (able to add, subtract, multiply and divide).


Licensing & Certification:

  • Must be able to obtain and maintain a valid license through the Kentucky Horse Racing Commission (KHRC).


Computer Equipment, Software, Machinery:

  • Ability to operate a tote wagering system and/or betting terminal
  • Experience operating counting equipment (10-key calculator).


Essential Physical Requirements:

  • The job requires the ability to talk, turn, twist, stand for long periods of time, and repetitively use hands 51-100% of the time.
  • The job requires the ability to bend over and stoop 1-24% of the time.
  • The job requires the ability to carry, lift and slide/transfer 1-20lbs. 1-24% of the time.


Essential Mental Demands:

  • The job requires the ability to organize, read, and perform math skills 51-100% of the time.


Supervisory Responsibilities:

  • None.


Work Environment (inside/outside):

  • The job is performed indoors/outdoors with exposure to fumes (e.g., cigarette smoke) and occasional exposure to hot/cold temperatures, loud noises and confined areas.


Other Requirements:

  • Must provide and maintain a valid driver’s license.

Ellis Entertainment, LLC

About Ellis Entertainment, LLC

Location

3300 US-41, Henderson, KY, 42420
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