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Surveillance Agent - $15.00/hr

Ellis Entertainment, LLC | Henderson, KY, 42420
Posted from 6/10/2022 to 7/10/2022
Pay: 15.00
Compensation Type: Hourly
Position Type: Seasonal
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Position Summary/General Description:

 

The Ellis Park Surveillance Agent reports to the Surveillance Supervisor. The incumbent uses audio and video equipment to observe and report illegal activity and non-compliance of regulations, policies and procedures.

Expectations:

  • Adhere to Ellis Entertainment, LLC (“Ellis Park”) Core Values and Policies & Procedures.
  • Act as a role model within and outside the gaming and racing facility.
  • Maintain a positive and respectful attitude toward customers and co-workers.
  • Consistently report to work on time prepared to perform duties of position.


Essential Duties & Responsibilities: 

  • Maintain and use video/audio surveillance equipment to monitor activities using multiple monitors. These functional areas include, but are not limited to:  HHR machines, Mutuels, cashier cage, kiosks, restaurants, count, sort, money rooms, storage locations, vault, entrances, outdoor grounds, parking lots, stairs and open common areas.
  • Speak clearly, understand radio transmissions and operate assigned equipment.
  • Follow standard operating procedures and departmental operating guidelines.
  • Be knowledgeable of, or be willing to learn various rules, regulations/procedures for HHR and Mutuels.
  • Maintain surveillance over monetary transactions and stations.
  • Maintain radio contact with security personnel, casino management and other surveillance personnel as assigned. 
  • Work within, adhere to and contribute to an established operational chain of command.
  • Maintain strict confidentiality of duties, reports, investigations and any other job related information at all times.
  • Document monetary transactions for procedural inconsistencies.
  • Prepare and maintain an official log of departmental activities.
  • Document and collect evidence for internal use and/or legal purposes.
  • Make quick decisions under stressful conditions.
  • Draft written reports and other documentation.
  • Perform repetitive duties over long periods of time
  • Operate a hand controller lever effectively.
  • Visually observe and discern screen images and make recommendations.
  • Perform basic mathematical problems quickly and accurately.
  • Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays.
  • Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests).
  • Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).
  • At all times maintain a courteous, positive and professional working relationship with all Ellis Park personnel and the general public (e.g., coworkers, clients and vendors).
  • Develop a thorough knowledge of services, room locations, amenities, surroundings, providing accurate details.
  • Performs additional duties and responsibilities as necessary or assigned.


Education & Experience:

  • High School Diploma or GED preferred.
  • Minimum of one (1) year of relevant work experience in one or more of the following: Surveillance, security, HHR machines, cage cashier with money/chip handling responsibility.
  • Familiar with surveillance methods and procedures preferred.


Licensing & Certification:

  • Obtain and maintain a valid license through the Kentucky Horse Racing Commission (KHRC).


Computer Equipment, Software, Machinery:

  • Proficient in basic computer skills (e.g., Word, Excel, PowerPoint, Outlook).


Essential Physical Requirements:

  • Requires the ability to sit, talk and repetitively use hands 51-100% of the time.
  • Must have eyesight correctable to 20/20 and have no color blindness.
  • Requires the ability to hear 25-50% of the time.
  • Requires the ability to balance/climb, bend over, crawl, crouch/stoop, reach overhead, stand, walk and turn/twist 1-24% of the time.
  • Requires the ability to push/pull, carry, lift and slide/transfer 25- 50+ lbs. 1-24% of the time.


Essential Mental Demands:

  • Requires the ability to solve problems, make decisions, read and write 51-100% of the time.
  • Requires the ability to organize and interpret data 25-50% of the time.


Supervisory Responsibilities:

  • None.


Work Environment (inside/outside):

  • The job is performed indoors within a confined area.


Other Requirements:

  • Must provide and maintain a valid driver’s license.
  • Must attend and pass surveillance training classes and courses.
  • Must pass vision test, eyesight correctable to 20/20 and have no color blindness.

Ellis Entertainment, LLC

About Ellis Entertainment, LLC

Location

3300 US-41, Henderson, KY, 42420
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