Workforce Solutions Success Coach - Student Support Specialist

Official Title of Position: Student Support Specialist II-Workforce Solutions Success Coach
Department: Workforce Solutions
Annual Salary: $37,944 – 12-month contract (Grant Position-funded through 5/31/2026)
Work Location: On-Site
Job Location:
Henderson Community College serves credit, dual credit, adult education, and workforce development students in a three-county region of Northwest Kentucky. The college also serves several counties in Southwest Indiana by offering in-state tuition. Henderson is one of 16 colleges in the Kentucky Community and Technical College System (KCTCS). The college and its faculty and staff are focused on student and community development and success. HCC is accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.
Position Duties/Responsibilities:
• Serves as the lead advisor and student/employer recruiter for MAINTech (Multi-skilled Advanced Industrial Maintenance Training); assists program participants with navigating the advanced manufacturing pathways.
• Will organize and conduct community and industry outreach sessions promoting the need for multi-skilled technicians throughout HCC’s service area.
• Aides the Workforce Solutions department in the design, development, marketing, and delivery of business & industry training as it relates to MAINTech and related workforce development needs of HCC’s service area.
• Provides wrap-around services to students by operating in a case management/high touch “culture of care” service role focused on retention management, outreach, intervention, and employment success;
• Will maintain appropriate documentation and concise notes of participant and partner interactions, referrals, resources, and interventions as relating to student/employer supports and grant activity documentation.
• Occasional travel within our service area to our business & industry and community partners is required.
• Other job duties as assigned.
Position Requirements:
• Bachelor’s degree (Education with focus on Counseling or Student Affairs, or related field), and two years related experience, or equivalent.
• Experience working with students or adults from diverse backgrounds including underprepared, low-income, and underrepresented populations.
• Knowledge of manufacturing preferred.
• Excellent interpersonal, writing, and customer service skills.
• Ability to plan, organize and implement events and day-to-day operations/duties.
• Demonstrates and facilitates team spirit in department and community.